Customer Service

Outstanding customer experience

How Emotional Intelligence Impacts Sales Performance and Employee Retention

One of the mysteries in car dealers’ sales teams is why general managers and general sales managers assume that low productivity and the resulting high turnover are inevitable with their sales teams. Research has shown it is appropriate to apply the Pareto principle to salespeople whereby 20 percent of all salespeople now make 80 percent …

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website customer friendly

5 Ways To Make Your Company Website Customer Friendly

In the modern business environment, having your own company essentially requires that you have a strong website as well. It’s more necessary in some industries than others, of course, but particularly if you are looking to sell a product or service directly to consumers, an appealing, intuitive, and useful web platform is of the utmost …

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