Active Sales Leadership : Growing Sales through Outstanding Service.
Working in retail leadership for 30 years, gives me a unique perspective on improving customer service skills to drive stronger sales. Service and sales approach can be best described as inconsistent. We see businesses ride the roller-coaster of this inconsistency with sales streaming through, or scratching your head to try and find sales. Many businesses also highlight that the service their team are providing are not to the standard desired, but they have no documented processes and policies and no methods of ensuring accountability within the team. We often look for the magic sales pipeline, when a bigger payoff is by developing the team’s customer service skills.
I also see people promoted to lead teams, in sales and service functions, primarily because they were technically proficient at their job. Often we see sales and performance decrease in these situations.
Sales and account management are other areas I am passionate about. I call it ACTIVE SALES LEADERSHIP, and with this approach I see more proactive and committed individuals building cohesive teams and creating better outcomes.
Inconsistency is the greatest challenge followed by awareness and alignment. When all we want is raving fans, negative feedback often feels like a dagger to the heart. But feedback is vital for your business to grow.
How We Help
Our active sales leadership programs are designed to mentor your sales and service teams to build trust and connect with your customers. Our greatest challenge in sales and service is becoming aware of the life-time value of each customer and treating them accordingly, with CARE and by building trust. We are a trusted source; a partner of the Chamber of Commerce and Industry Queensland, deliver funded programs for the Federally Government’s Australian Small Business Advisory Services program, and co-partner with TAFE Queensland to deliver their range of Small Business Solutions workshops. Our delivery is designed around the needs of small business and your outcomes is the determinant of our success. We truly become a trusted component of your business growth by developing your team’s customer service skills.
No outlandish claims, just practical, experience in leadership development and an ability to cut through to the critical elements. We are certified by the world’s best leadership expert in John Maxwell and continue our growth through their mentorship programs.Trusted partners, trusted network, your trusted adviser. Running a business can be scary and lonely. Our aim is to remove much of these and to give you the support you need.
The Five Steps to Outstanding Customer Service.
Invoiced in Advance
Full day workshop. Book Now on Our Eventbrite Page.
Full Day Workshop. Book Now On Our Eventbrite Page
Human Behaviour Dynamics and Sales Success
Five individual Sessions. Contact us for more information.
12 Month commitment. Book on Events Page
A series of 12 leadership programs. Check our events page to register.
This is a 6-week commitment and we run them quarterly. Check on Events Page to catch the next one.
This is a 9-series of stand-alone leadership workshops. Check our event page for registration.